Answers to frequently asked questions
Hours of Operation
Monday to Friday
9:00 a.m. to 4:30 p.m.
Closed on public holidays
Open 1 hour prior to all performances
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What are the two performing arts spaces in the Jeanne and Peter Lougheed Performing Arts Centre?
Cargill Theatre: The main stage is the Cargill Theatre, with seating for 584 on two sloped floors.
Mayer Family Community Hall: Its basic configuration is a 96-seat cabaret space or it can be custom configured for a variet of events, including corporate events.
Verda McNeill Plaza: A special outdoor experience on the south side of the building that can seat 199 people.
Accessibility, mobility, and hearing
The Cargill Theatre and the Mayer Family Community Hall are fully accessible. Washrooms on the main floor and all dressing rooms are also accessible. The theatre offers services for patrons requiring hearing enhancement. Front of House staff are here to assist patrons. Find out more about our accessibility and hearing aids here.
Licensed Services?
Bar Service is available at any performance with an intermission. Service begins one hour before the start of each performance and at intermission. You may bring your drink into the Cargill Theatre but it must be in a Lougheed Centre reusable cup, which is available at the bar. We are also able to provide bar services for rentals and special events.
Coat Check
We currently do not have a coat check service.
Can I bring my own food and drink into the theatre?
Outside food is not allowed in the theatre spaces, however, the theatre sells a variety of drinks such as water and pop, along with snacks. Bottled water purchased on-site, or reusable cups purchased on site, will be permitted inside the Cargill Theatre.
Show Cancellations and Refunds
Performances are rarely cancelled. In the event of a show cancellation, standard policies regard exchanges and/or refunds will be in effect. All affected ticket holders will be notified. The Jeanne and Peter Lougheed Performing Arts Centre does not offer refunds for unused tickets.
Ticket Fees
All tickets include a facility fee of $3.75 + gst. Advertised prices do not include applicable taxes unless otherwise indicated.
Lost Tickets
Lost tickets can be reprinted. Contact the box office as soon as possible and we can print your tickets at no charge for the original ticket purchaser.
Printing tickets at home or using your smart phone
Printing at home: You should receive your ticket through email as a PDF attachment that can be printed on your home printer. If you have not received your ticket through email please check your spam filter or reach out to the box office to confirm your email address.
QR Code on your smart phone: Our ticket scanners are equipped to scan the QR code on your phone. You can use this as proof of purchase.
Doors Open and Arrival Times
Generally, our front doors open one hour prior to a performance. Theatre doors for seating open 30 minutes prior to a performance. Patrons arriving after a show begins will be seating by the Front of House staff at an appropriate time during a performance.
Show Discounts
The best way to get show discounts is to take advantage of our Pick 3/5/7 packages for Lougheed Centre events.
- When you buy tickets to 3 or 4 shows, you will save 10% off the ticket price.
- Tickets to 5 or 6 shows and you will save 15% off the ticket price.
- Tickets to 7 or more shows and you will save 20% off the ticket price.
- We also offer group discounts for 10 or more attendees.
- Note: The above discounts do not apply to rental events.
Where Can I Buy Tickets?
Tickets can be purchased online through our website, just click the purchase button to get your sets. You can also call the box office at 780-608-2922 or visit the box office in person to get tickets.
Our address is:
4501 – 50th Street
Camrose, AB T4V 5J1
Our hours:
Monday to Friday
9:00 a.m. to 4:30 p.m.
Open 1 hour prior to all performances
Photography, video, and audio recording.
Unless otherwise noted, photography, videography, and recording of any kind is not allowed during a performance. It’s great to capture an event, but sometimes the best experience comes from just enjoying the show in person.
Smart Phone Use During Performances
Please be considerate of your fellow patrons. We invite you to use your smart phones to connect with others before, after, or during an intermission. If you’re taking photos of your experience, please feel free to check-in on social media and post photos with your friends and family.
Redeeming Gift Certificates
All gift certificates can be redeemed online, or in person at the box office. If your total order is more than the value of your gift certificate and you are purchasing online, the difference can charged to a credit card, or if in person can be charged to a credit card, paid with your debit card, or paid by cash.
Redeeming Vouchers
You can only redeem your voucher in person at the box office. Vouchers are subject to ticket availability and have no cash value. When stipulated a voucher may only be redeemed for the performance indicated on it.
Do you offer discounts for Children, Students or Seniors?
Some events offer student pricing. Students are those with a valid school ID, or who are youth and children 18 and under. The best way to get a discount is to purchase tickets in the Pick 3/5/7 categories or to look out for coupon codes in our promotional emails (sign up below).
Do you offer rental services?
We are a premium performing arts centre in central Alberta with a variety of services to fit your event needs. Please visit our rentals page for more information.
Do you keep lost and found items?
Contact the box office if you suspect your item is lost. For events such as dance festivals, the presenter will be provided any lost items upon completion of that event. We recommend contacting the festival to confirm if they have your items.
